As UK distributors since 1990, supplying only the MacKichan range of products, all our systems come with our matchless technical support included free of charge for those who buy directly from ourselves or through our approved resellers (excludes Student systems ).
We also offer a range of professional Training Courses, and the various Training Course Options are described on our Training page .
| Users who bought Scientific Word / WorkPlace / Notebook directly from us (Scientific Word Ltd.) or one of our approved resellers - excluding Student systems | If you did not buy your copy of Scientific Word / WorkPlace / Notebook from us (Scientific Word Ltd.) - and Student systems |
| Please Email us , describing the problem and quoting your serial number for free expert technical support. We guarantee a turnaround time of 24 hours, but the reality is often much quicker. | You may still be eligible for our paid expert Consultancy Time; our hourly rate is £165/hour (plus VAT if applicable), with an initial time purchase of half an hour. Please Email us , describing the problem and quoting your serial number together with when/where you bought the software. After verifying your system, we will Email you a link for payment by PayPal/credit card in advance. |
You may also wish to check your problem against MacKichan Software's Technical website by clicking here (opens in another window).
Then select from the options on the left (Installation, Word Processing, etc.) and read the problem descriptions on the right. There is also a Search facility at the bottom of the left hand column:
